Role Definition
Responsible from order forecast and demand changes with customers. Responsible to make sure requests can be successfully ship on time.

Responsibilities
61 Needs interface with customers on order management, Monitor and make sure customer demand transfer to CLC side timely and correctly
61 Management customer forecast and make sure material on time in line
61 Manage customer priorities, high priority back orders, back orders and past due
61 Support inventory control, when customer demand decrease, work with global material planner team to push out accordingly.
61 Shipment payment collect timely and RCCA driving accordingly
61 Addressing minor coverage issues and resolving minor complaints. Ensuring all customer communication is clearly documented.

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding:
61 Focuses activities on developing and maintaining positive customer relationships.
61 Discusses general differences between internally and externally focused organizations.
61 Cites the cost and benefits of good versus poor customer service.
61 Explains why customer satisfaction is important to successful product/service delivery.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
Level Basic Understanding:
61 Describes alternative data-gathering techniques and tools.
61 Documents basic data-gathering methodologies.
61 Identifies the purposes of data gathering and analysis.
61 Identifies key objectives in gathering and analyzing data.

Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Basic Understanding:
61 Cites personal experiences of receiving excellent customer service.
61 Describes examples of poor, mediocre, and excellent service.
61 Explains how managing customer perceptions and expectations enhances customer service.
61 Describes several important business benefits of providing high quality service.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Basic Understanding:
61 Describes non-verbal behaviors that influence the interpretation of the message.
61 Cites examples of effective and ineffective communications.
61 Explains the importance of effective business communication.
61 Speaks/writes using correct language, mechanics, and gestures.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Basic Understanding:
61 Provides examples of the characteristics of effective business relationships.
61 Identifies key business relationships in own organization.
61 Describes the nature of a productive business relationship.
61 Explains the benefits of building business partnerships.