Printing Tech Support

Responsibility:
Printing Service Process Mgmt.
1. Monitoring Incident & Request process & KPI;
2. Providing technical support to printing serviceline;
3. Making primary process & protocol of application and workflow on Printers.
Printing Data & Reports Mgmt.
1. Ensure data compliance on printing service, including data monitoring & classificaiton;
2. Ensure printing KPI data reports accurate & efficient, archive all printing original data for data trace;
3. Make printing reports according to daily operation needs, including Billing Report, Data Analysis, etc;
EQ Servers & Services Mgmt
1. Manage EQ servers & services for runtine work, including service monitor, data access control, printing access configuration, etc;
2. Responsible for EQ maintainance, including EQ upgrade, migration and recreation.

打印技术支持
打印服务流程管理：
1. 监控事件和请求流程及KPI；
2. 为印刷服务部门提供技术支持；
3. 制定打印机应用程序和工作流程的主要流程和协议。
打印数据和报告管理：
1. 确保打印服务的数据合规性，包括数据监控和分类；
2. 确保打印KPI数据报表准确高效，归档所有打印原始数据，便于数据追溯；
3. 根据日常运营需要制作打印报表，包括账单报表、数据分析等；
EQ服务器和服务管理：
1. 管理EQ服务器和服务的日常工作，包括服务监控，数据访问控制，打印访问配置等；
2. 负责EQ维护，包括EQ升级、迁移和再创造。