Job Summary and Scope of Responsibility DESCRIPTION:
The Logistics Representative is responsible for managing customer’s supply chain information and data within TMC’s Transportation Management System. They will act as an extension of the
customer’s staff to ensure all information flows properly and efficiently from order placement to
final carrier payment. The Logistics Representative is accountable for independently managing their own area of responsibility, fostering and maintaining a relationship with their assigned customer(s) and utilizing the TMC project-based delivery model to improve any internal or external processes.

Essential Duties and Responsibilities:
1. Ensure all arrangements are made for customer shipments by the following:
o Monitor customer load board and information flow in the Transportation Management System
o Maintain team email mailboxes
o Perform relationship and knowledge based exception management for pre-defined processes
o Document and organize existing standard operating processes
o Learn multiple job functions within assigned team
o Facilitate customer calls and transportation updates
o Meet operational metrics
2. Conduct TMC systems trainings to external TMC customer representatives
3. Manage reconciliation of daily, weekly, monthly and quarterly reports
4. Make fact based suggestions on how customers can achieve their goals in utilizing TMC by understanding
TMC’s value proposition
5. Act as a resource for peers and team
6. Understand and utilize TMC’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team

Minimum Qualifications QUALIFICATION AND SKILL REQUIREMENTS:
Education:
 University degree required

Experience:
 Two or more years of Supply Chain, Transportation, and/or Transportation Management System experience preferred
 Customer service experience preferred

Knowledge, Skills, and Abilities:
 Must exemplify TMC’s core values
 Microsoft Outlook experience preferred
 Excel experience preferred
 Information systems aptitude (TMS, ERP) preferred
 Ability to think critically and solve problems quickly and accurately
 Ability to work in a team oriented, fast-paced and dynamic environment
 Strong written and verbal communication skills; some TMC accounts may require these skills in English or another language
 Customer-centric approach
 Ability to work a flexible schedule on occasion, including overtime hours when requested
 Collaborative workstyle required to be successful in this role

Travel Requirements: Up to 10% travel may be required (domestic and/or international)