Customer complaint receive and response. 客户投诉的接受和反馈。
Create and follow up NCR. 创建和跟踪NCR。
Coordinate containment action. 协调围堵行动。
Coordinate root cause analysis and improvement action. 协调原因分析和改善行动。
Customer feedback and communication. 与客户的沟通和反馈。
Responsible for customer complaint summary and quality KPI report. 客户投诉汇总和质量报告。
Lead and coordinate lesson learn and continuous improvement activities. 教训总结和持续改进
Other tasks assigned by Customer quality manager. 其他客诉质量经理安排的任务。

Requirements:
Bachelor's Degree, majoring in Mechanical, Automatic control and Electronics. 本科学士学位，主修机械、自动化、电子专业。
At least 5 years’ manufacturing quality experience in industry business. 5年及以上工业企业制造质量相关经验。
To be familiar with ISO9001, ISO22163. 熟悉ISO9001和ISO22163。
To be skilled at 8D, 5 WHY, Fishbone, etc. 熟练使用8D，鱼骨图，5WHY等质量分析工具。
To be enough sensitive at customer complaint. 对客户投诉具有高度的敏感性。
Sufficient competence to coordinate cross-function teamwork. 丰富的跨部门沟通与合作的协调能力。