General Description
- Work closely with operations teams within the project to meet customers’ requirements and solve daily operational issues
与项目内的运营团队密切合作，满足客户要求，解决日常运营问题

Specific Accountabilities
1. Pre-alert check and Ensure the accuracy of WMS System
2. Track and trace shipments where necessary, i.e. critical orders, delayed orders etc.
3. Daily and monthly inbound report maintenance
4. Timely respond to customer’s queries or request on daily operation
5. To keep day-to-day correspondence and communicate between customer/supplier, Provides information and documentation to others timely
6. Issue the debit note and work with billing team for tax invoice issuing.
7. Responsible for monthly / yearly billing report.
8. Report to Warehouse Manager of any negative status
1. 预先警报检查并确保 WMS 系统的准确性
2. 必要时跟踪装运情况，如关键订单、延迟订单等
3. 每日和每月进货报告维护
4. 及时回应客户对日常运作的询问或要求
5. 保持与客户/供应商之间的日常通信和沟通，及时向他人提供信息和文件
6. 开具借据，与开票团队合作开具税务发票。
7. 负责每月/每年的账单报告。
8. 向仓库经理报告任何负面情况

Skills Required
1. Frequent written English
2. Technical communication skills
3. Patience and care
1. 英语书写流利
2. 技术交流技能
3. 耐心和细心

Experience and Qualifications
1. Customer service should have college degree or above
2. At least 3+ years’ experience with forwarding company, trading company or relevant business industry
1. 客服人员应具有大专或以上学历
2. 至少 3 年以上货代公司、贸易公司或相关商业行业工作经验