工作职责:
1. Technical support of Physical Products （including problem solving & instruction for use ）
提供产品的技术支持（包括问题解决和使用指导）
2. Feedback & complaints receiving, handling & replay
反馈和投诉的接收、处理和回复
3. Post-market tracking of new products/projects
新产品/项目上市后的跟踪
4. Post-market problem identification and internal improvement motivation
上市后问题的识别和内部改进推动
5. Post-market data collection and analysis
上市后数据的收集和分析
6. Promote the actions taken related to customer complaints.
推动与客户投诉相关的行动的执行
7. Adverse Event information collection and post-market action execution
不良事件信息收集和上市后行动执行
任职资格:
1. Have good English listening, speaking, and writing skills. Can communicate with oversea teams directly.
英语能够听、说、写，需要与海外团队直接沟通。
2. Familiar with the company's products or have experience in the dental industry.
熟悉公司产品或口腔行业学习、从业经历。
3. Familiar with ISO13485 & post-market related regulations in the EU, North America and other regions.
了解ISO13485&欧盟、北美等区域上市后相关法律法规要求。
4. Clearly logical analysis, good at problem-solving and have strong results oriented ability.
清晰的逻辑分析能力，较强的问题解决能力，较强的结果推动能力。
5. Good at organization, coordination, communication, and cross-functional teamwork ability.
良好的组织协调、沟通与跨部门团队合作能力。