Main missions:
- To be the operation window to the clients
海运、空运操作和客服的窗口
- Provide best service to our clients to meet their satisfaction
提供让客户满意的服务
- Be a professional troubleshooter in the operation of ocean & air business
专业的海运、空运操作中疑难问题解决者
- Well maintain clients, support sales & company business development
做好客户维护和支持公司业务发展工作
Key Tasks:
- Keep good relationship with clients, provide satisficed service to clients: friendly, timely & efficient solution.
通过提供给客户友好的，及时的，高效的问题？？决等令人满意的服务，维护好客户关系
- Follow up per SOP, check & correct data of receiving documents to make the customs clearance done smoothly
根据标准流程进行操作，包括跟踪预报，检查并及时更正文件数据以确保通关顺利
- Tracing the order processing,
跟踪订单及运输动态
- Arrange customs clearance， and monitor its process and cargo pick up;
安排清关，监督报关及提货流程
- Coordinating related suppliers / overseas for helping clients solve problems,
协调各方供应商，海外分公司为客人问题的解决提供帮助
- Can well handle sea export shipments under door to door service independently;
可以独立完成门到门一条龙的海运、空运操作服务
- Check & verify the buying rate and selling rate carefully to make profitable
检查并确认买价与卖价，确保收益
- Be an AR controller, make monthly report
做好应收账款的控制， 完成月报
General Responsibilities:
Follows OP SOP to ensure the smoothness of cargo movement.
按照操作规范要求完成货物顺利运输需要的相关操作
Detailed Responsibilities:
1. For Ex-work shipment operation, in charge of door to door operation monitor : coordinate with overseas office for cargo organization, collection, vessel arrangement at beginning, ensure the shipments are well process.
负责进口EXW客人的门到门服务的全程监督工作: 包括进口运输前的协调及监督工作：与海外同事/代理组货， 安排船期等
2.On receiving booking order., initials the preparation and ensure the implementation of the operation for to-port/to-door term shipments, as per the relevant SOP.
自收到货物订舱单后，及时与相关方联络，按照相关的SOP 完成操作
3.Conduct the sufficient communication with the overseas and local supplier about the issue of both operation and accounting.
就操作或费用事宜，与海外以及供应商进行有效沟通
4.Verify the costs from subcontractors, as per to the agreed rate, with high cost conscious.
按合同报价确认成本，作好成本控制。
5.Ensure the data correct put into operation system.
保证系统数据正确及时录入。
6.Complete the report in line with the relevant client SOP.
按照操作要求，完成并及时提交相关报告。
7.Handle complaints and claims from customers and to co-ordinate exceptional cases with agents.
处理一般投诉、索赔和特殊意外事件。
8.Timely escalation the issue/problem to the relevant account owner/Department Manager.
对于不能处理的事情，及时告知负责销售，或向上级汇报。
9.Other tasks from the Department Manager.
能完成其它临时指定事务。
10. International import and export sea freight workers are preferred.
有国际进出口海运工作者优先。