-Processes & audit 1. Design, alignment of processes alongside the complete material flow; 2. Writing and aligning of process descriptions up to official release; 3. Process auditing and documentation, follow up audits; 4. KPI tracking of audit findings and KPI tracking of process KPI. -Supplier management 1. Design, alignment of processes alongside the supply chain; 2. Design, alignment of processes alongside the problem solving chain; 3. Writing and aligning of process descriptions up to official release; 4. Process auditing and documentation, follow up audits; 5. KPI tracking of audit findings and KPI tracking of process KPI; 6. Identification of critical suppliers according to the defined processes and implementation of management report. -Customer claims management 1. Documentation, clustering and evaluation of customer claims; 2. Kick-off of analysis process, result documentation in the systems, KPI documentation; 3. Monitoring of claim KPI and ensuring timely feedback to customers; 4. Information and data collection for demanded cases.