The purpose of this position is to be in charge of implementing retail strategy, managing boutique staff and daily operation, building customer relationships and generating the majority of the company’s revenue. He/She plays a critical role in the organization as the Brand’s ultimate services and sales leader. 02 KEY RESPONSIBILITES: Implements retail strategy and generates the majority of the company’s revenue -020202020202020202Develops the turnover of the Boutique and meets the sales targets set by the Retail Department. -020202020202020202Assists the Retail Manager/Director with the development of the Boutique action plans, which will include assessing the relevant market indicators and planning short-, medium-, and longterm campaigns. Manages the Boutique staff -020202020202020202Assesses and articulates recruitment needs. -020202020202020202Conducts manpower planning, tasks assignment, individual sales target setting, coach the Boutique staff on-the-job, performance evaluation and appraisal rating. -020202020202020202Manages sales associates’ appearance, behaviour, attitude and professionalism, to ensure the set individual targets are met. -020202020202020202Understands staffs’ strength and potential to help them realize a higher level performance and development. -020202020202020202Motivates staff through feedback and any other sales reward actions. Manages the Boutique operation -020202020202020202Supervises the safety and security of Boutique customers, staff and products in line with brand procedures, keeps in mind that the safety of people comes before that of goods, and resolves urgent security cases. -020202020202020202Manages and maintains stock and products properly, accurately and efficiently. -020202020202020202Oversees the money operation at the Boutique, including cash register consolidation, general Boutique expenses management, banking and petty cash management. -020202020202020202Delivers product news and company policy to Boutique staffs and ensures the understanding level. -020202020202020202Ensures the timely and accurate Boutique Diary, Daily Sales reporting and Monthly sales report. -020202020202020202Manages visual merchandising, new catalogues renew, NSI system maintenance, CDB management and Boutique facilities maintenance. Builds and manages customer relationships -020202020202020202Maintains the Boutique’s external relationship with business partners such as shopping malls, restaurants, hotels, and journalists, and local dignitaries. Negotiates and reports the conflict if there is. -020202020202020202Maintains VIP relationship and cooperates with brand on VIP activities. -020202020202020202Develops client and prospect locally for new clients. 02 KNOWLEDGE AND PROFESSIONAL SKILLS: Experience: -020202020202020202Extensive experience in retail luxury or hotel industry -020202020202020202First management experience required Hard skills: -020202020202020202Results-oriented leadership -020202020202020202Strong sales and negotiating skills -020202020202020202Excellent communication skills, both written and oral -020202020202020202Attention to detail, with the ability to handle multiple projects simultaneously -020202020202020202Strong emphasis on organisation -020202020202020202Computer-literate Soft skills: -020202020202020202Passion for service -020202020202020202Positive attitude (dynamism, optimism, enthusiasm) -020202020202020202Entrepreneurial thinking -020202020202020202Excellent interpersonal skills with the ability to cultivate good relations with staff and consumers -020202020202020202Charisma -020202020202020202Diplomacy -020202020202020202Excellent presentation Education: -020202020202020202Degree in Management/Business is preferred -020202020202020202Good general knowledge -020202020202020202Understanding of the local market -020202020202020202Strong local network already developed -020202020202020202English skills are solid and excellent
