Mission: The IWC Boutique Manager is in charge of implementing the retail strategy, managing the boutique and boutique staff, the daily operations and of building customer relationships. He/She runs the boutique-business in a self-dependent way plays a critical role in the organization and representation of the brand’s ultimate services and acts as a sales leader.
Responsibilities: - Leading boutique-operations and the team in an efficient manner by example - Responsible for the operations and result of the boutique; sales, client experience, operations, profitability - Building and maintaining strong relationships with clients and stakeholders as well as office team - Know IWC’s history, products and partnerships as well as the watch industry - Identify business needs and turn into individual actions and objectives - Monitor, assess and manage performance to ensure the achievement of set targets and boutique KPIS - Host clients and other stakeholders with the ability to provide outstanding personalized customer experience - Establish strong personal relationships with clients from different backgrounds - Engage in CRM-activities such as prospect follow-up on a daily basis - Act as an ambassador in and out of the boutique and activate network to recruit prospects and clients - Maintain the boutique according to global IWC visual merchandising standards - Conduct in-store training and daily briefs - Monitor and assess team and individual performances - Develop, motivate and retain the team. Identify, recruit and develop talents and new team members
Profile: - 4-5 years of boutique management experience or equivalent experience in hospitality - Strong leadership skills, high emotional intelligence and general education - Ability to lead and develop talents / team members - Perfect understanding of client satisfaction, luxury experience and strong sense for etiquette and human behavior - Strong selling skills and result-oriented - Able to adapt approach individually to respective client - Open and outgoing personality - Team player with good interpersonal competences and empathy - Excellent communicator with ability to develop strong networks - Fluent in local language and English and ideally one more relevant tourist language - Applicants with background in Sales or Hospitality preferred - Manifest customer centricity mindset in all aspects of the business to ensure client-centric experience
