Job Description
61 Handle enquiries from CheckNet customers via emails, phone calls (such as order status, delivery schedule, product information, payment issue, etc.)
61 Provide guidance of using CheckNet and provide solutions on problem solving
61 Connect Customers to Customer Relationship Specialist for more services wherever necessary
61 Coordinate with Production and Shipping to fulfill sales orders
61 Liaise with Sales and CS team across different Locations where necessary; especially on New Program Set-up, New Item Set-up or Crisis Management

Job Requirement
61 Secondary / DSE graduate or above
61 2+ years experience in customer service, marketing or sales field
61 Fluent in spoken English, Mandarin and Cantonese is a plus
61 High proficiency in business writing in both English and Chinese
61 Strong communication skills and basic selling skills
61 High proficiency in business applications e.g. Microsoft Office 365, Lotus Note & Web Platform
61 Knowledge in using ERP system e.g. Oracle, SAP is a plus