Position Objective:
Data entry assistants are responsible for either leading a small group of data entry clerks or performing quality check on the processed data and participating in the system output design & the analysis of system change requirements. Data entry is also their partially routine.


Roles and Responsibilities:
Data Processing (65%)
· Verify data capture and policy inquiry result
· Provide efficient and effective service ensuring that our agreed service standards are met
· Perform User Acceptance Test (UAT) for system enhancement and new product development
Operation Management (15%)
· Assist group leader to lead an operational team and ensure the agreed service standard are met.
· Deputies immediate assistant supervisor during his/her absent
· Provide QA report to QA officer on a timely manner
People Management （20％）
l Monitor team staff performance and handle staff problem promptly and properly, report on results with efficient and proactive way
l Identify team training needs and follow up with suitable course arrangement
l Make decision when referred by junior staff
l Hold in-house briefings to staff regularly
Actively participate, co-ordinate and promote staff participation in company/department team building activities
Minimum Job Requirements:
Education & Experience
· College graduated or above
· 2 year experience in BPO
· Experience in QA will be an advantage
Language Skill
· English & Cantonese
· PET 4 or equivalent
Certifications/licenses
· Industry certifications and practitioners’ licenses
Special Skill
· Familiar with BPO computer systems
· Effective communication skills
· Data Analysis skills
Team leadership