岗位职责：
1. 负责回复客户咨询和投诉，快速解决问题，提升客户满意度；
2. 协助客户进行订单处理、退款、换货和售后服务等事宜；
3. 跟踪处理退货进度，确保产品及时妥收并完成后续流程；
4. 关注客户的反馈和需求，与团队合作改进客户服务流程和方案；
5. 收集客户对公司、品牌、产品等反馈，与相关团队共同推进整体业绩改善。

任职资格：
1.大专或以上学历，英语专业优先；
2.具备良好的英语读写能力；
3.具备良好的沟通和问题解决能力；
4.熟练使用MS Office办公软件；
5.熟悉欧美跨境电商平台政策优先。

Job Description:
1. Responsible for responding to customer inquiries and complaints, resolving issues quickly, and improving customer satisfaction.
2. Assist customers with order processing, refunds, exchanges, and after-sales services.
3. Track the progress of returns processing to ensure timely receipt of products and completion of follow-up processes.
4. Pay attention to customer feedback and demands, collaborate with the team to improve customer service processes and solutions.
5. Collect customer feedback on the company, brand, products, etc., and work with relevant teams to jointly improve overall performance.

Requirements:
1. Associate degree or above, English major preferred.
2. Proficient in English reading and writing.
3. Good communication and problem-solving skills.
4. Proficient in using MS Office software.
5. Familiarity with European and American cross-border e-commerce platform policies is preferred.