【Customer Service Officer】
Role Responsibilities：
1. Participate in Banking services and process activities.
2. Provide operational support to different stakeholders.
3. Handle internal and external customer inquiries/ complaints confidently and reliably.
4. Execute and monitors workflow to ensure that processing/ documentation is delivered in accordance with required Standards.
5. Responsible for any Money Laundering & Suspicious Transactions. Responsibilities also include the reporting of any suspicious transactions.

Our Ideal Candidates：
1. Bachelor’s Degree holder with good English and Cantonese reading, writing and speaking abilities.
2. Professional knowledge related to banking industry or some working experience in the industry.
3. Good team collaboration capability and excellent service awareness.
4. Being able to work under pressure.
5. Quick learner with logic thinking.
6. Good computer skills including MS Word, Excel, PowerPoint, etc.

【工作职责】
1、接听银行客户的来电，处理客户对信用卡、储蓄、转账汇款等银行相关业务的咨询和投诉问题；
2、根据业务指引，为客户提供专业有效的解决方案；

【岗位要求】
1、粤语标准流利；英语听说读写熟练，英语口语能与海外客户交流

【班次安排】
1、8:00-2:00，八小时轮班，周休两天；
2、5天/月22:00下班，5天/月24-2点下班（夜班津贴：40-80元/晚）具体根据项目执行情况会逐步减少；