Key accountabilities/Responsibilities:
Increase customer satisfaction plan and strategy.
Responses for lead customer issues and quality improvement.
Prepares Failure Analysis report for customer returns.
Coordinates team to ensure on time delivery of Failure Analysis report to customer.
Coordinates with Make site to complete 8D report (MAKE team does 8D report).
Be familiar with quality tools such as Fishbone 5Why 6 sigma.
Uses Track system to manage customer returns.
Interfaces with customer for customer portal management.
Manages customer specific requirements and summarizes them for MAKE.
Warranty (field) performance analysis and trending.
Leads and participates in Customer quality meetings.
Strictly abide the EHS rules and regulations and behavior guide line in the plant; wear PPE in right way; actively participate in EHS training; do housekeeping at work; report accidents and unsafe issues immediately join the accident disposal. Specific presentation can be reached in TMS system and individual job description.

Requirements/Qualifications:
Bachelor's Degree or equivalent in Engineering.
More than 3 years working experience in related function, be familiar with IATF16949 and ISO14001, Knowledge of Quality Systems.
Good communication and negotiation skill.
Familiarity of engineering techniques and engine principle.
Fluent English/Mandarin.