·           Keep good communicate with customers, ensure any customer quality concerns can be clarified clearly and timely to support effective containment actions when necessary and internal analysis to define root cause and actions if needed;

 ·           Organize the containments within 24H(D3) for customer complaint, protect customers' production line and stop to produce non-confirming parts;

   ·           Hold internal meeting or conference call for investigation to determine the root cause of defect from customers complaint, make recommendations for corrective actions and system actions;

   ·           Work out lessons learned for transverse expansion to cover the similar processes or products to avoid the same problem happened again.

  ·           Represent customers' requirements to cooperate with ITW Shanghai, or ITW GmbH plant internal for Implementation and/or feedback to customers;

  ·           Visit customers when necessary. Acts as liaison to internal ITW and external customers to learn the real quality status on customers' production lines and take the leadership to push internal continuous improvement;

  ·           Monitor ITW's performance rating in customers' system, quick response and recover if any deviation for ITW performance target.

  ·           Monthly analyze official customer complaints and all concerns by used 80/20 principle and focus on important sections to conduct to work out the system actions to push continual improvement;

   ·           Regularly collect customers' feedback, sum-up customer response and effectiveness of actions for containment, correct and control to improve customers' satisfaction;

 ·           Support IATF16949 quality system maintain activities, such as internal system audit, process audit, product audit and quality objectives tracking etc.

  ·           Understand product application requirements from customer side deeply, to conduct line controller to judge product OK/NG and clarify key control points for internal quality control.

Position Skills and Experience Requirements:

·           Bachelor's degree or above, majored in science and engineering related; 

 ·           At least 5 years’ experience in quality management of automotive industrial; 

 ·           Familiar with plastic injection process will be preferred; 

 ·           Familiar with Ford、Tesla、BYD  process will be preferred; 

 ·           English reading & writing ability, oral will be preferred.