As a CRA (Senior Customer Relation Associate), you will be required to support AM (Account Manager) & CRE (Customer Relation Executive) on daily sales & marketing campaign, as well as working with CCO with CCO (Customer Care & Operation）team to ensure our customers receive the highest standards of customer care and support.

Your responsibility
1. Support AM (Account Manager) & CRE (Customer Relation Executive) in the daily activity (quotations/RFQ, sales lead/pipepine, record sales activity, competitive intelligence)
2. Monitor sales data and budget fulfillment
3. Coordinate with CCO (Customer Care & Operation) & Overseas network in a responsive manner
4. Lead the initial shipment execution for new clients and new business opportunities to ensure that we can consistently deliver the promised solution
5. Proactively identify, propose, quote, and close new business opportunities to deepen the customer relationship
6. Provide feedback to AM & CCO on how the client's needs are met, and will serve as a critical input for their continuous improvement loop.
We expect
Experience
· Fluently read, speak and write in English
· 2-4 years of experience in supply chain operations, sales or account management roles, or equivalent relevant internal experience
· A background in logistics, freight forwarding, or supply chain (preferred)
· Familiar with office software, good listening and speaking ability, good communication with overseas business partners independently
· Experience of Transpacific routes (USA & Canada) is a plus
Mindset
· Client-centric: obsessed with client outcomes, doing what it takes to deliver the client's expectations
· Hands-on, process-oriented, structured thinking with strong problem-solving skills
· Deeply curious: always working to understand the client's needs and learn how we can best meet them
· Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship
· Strong business acumen: sense of responsibility, willing to work under pressure independently
· Time management: ability to multi-task, manage time well and finish work before deadline

We offer
1. Competitive salary and benefit package 良好的薪酬和福利体系
2. Internal job transfer opportunity 内部轮岗体系
3. Talent development program 内部培训提升机制
4. Inspiring work environment and culture for career building 积极向上的工作环境和团队文化
5. Competitive remuneration and professional career development path will be offered to the highly qualified candidates. 为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。