Ensure the maintenance of cleanliness and functionality of Apartments, surroundings/public areas and back of house, achieving zero referrals from Residents. 保证房间、公区、周边环境、工作区域的清洁、完好，努力实现零投诉
· Check on reports of defects, deficiencies and pests and to ensure that they have been carried out. 检查需维修、改进项目，并跟进处理结果
· Supervise the upholding of company policy and procedures to ensure the safety, security and welfare of Residents and staff, counselling staff that deviate. 监督公司规定、程序的执行，保证住客和员工的安全。劝诫处罚违纪员工。 · Ensure efficiency and the maintenance of operational readiness of equipment and supplies. 保证设备、物品的有效使用。
· Conduct training e.g. OJT, chemical and equipment usage etc. and to counsel staff when performance does not reach the required standards. 组织在职培训（例如：清洁剂、设备的使用），帮助工作不达标的员工
· Anticipate Residences’ needs and exceeded their expectation, through courtesy calls and Resident contact time, liasing with CRE, Sales and marketing and to communicate these needs. 预见住客的需要，并完美实现。通过电话或拜访了解住客需求，与市场部人员及时沟通住客信息
· Supervise the service of P.A, Pest control, garbage disposal. 分包商的服务品质检查（公区清洁、消杀、垃圾清运） · Ensure the room status 更新房态