Main Responsibilities:
1. Achieve the 2 retail stores sales targets.
a) Daily follow up.
b) Define and initiate action plan to ensure achievement of targets.
c) Achieve stock control targets in line with company guidelines to prevent financial loss.
d) Motivate and guide the retail sales team to achieve targets.
2. Maximize sales by working with other department in line with company strategy.
a) Partner with Marketing team to propose market-appropriate events.
b) Provide retail customer feedback to Product Management team regarding collection performance.
3. Identify and maximize the business potential of both stores.
a) Study and evaluate traffic patterns within each market.
b) Establish relationships with outside potential business providers.
4. Manage the members of both Shanghai and Beijing stores.
a) Define, propose, identify correct staffing for the stores.
b) Ensure all employees are well-trained and have the necessary information to perform their roles effectively.
Main Requirements：
1. Bachelor’s degree or above.
2. Strong leadership and people coaching and developing skill.
3. Proficient in both written and oral English.
4. Strong experience in managing people and excellent customer service mindset.
5. Proficient in operating office software and capable of data analysis.
6. Be familiar with Architecture and Design channels.
7. Passionate about the home furnishing industry and have good communication and coordination skills.
8. Minimum 10 years furniture retail management experience and at least 5 years of store management experience.
c) Provide the retail team with guidance on how to react to challenges/changes and to fill in any gaps.
d) Identify training needs and set training and development plans.
e) Communicate company/group vision and strategy to all employees in a consistent and clear manner.
f) Motivate employees to share information and knowledge, while encouraging them to collaborate on a daily basis for the good of the team.
g) Create a sense of belonging and a positive environment to pursue a stable retention and turnover reduction.
h) Conduct performance appraisal.
5. Market analysis and competitor research.
a) Stay updated on market trends, customer preferences, and competitor activities.
b) Conduct regular analysis to identify opportunities for business growth and adapt strategies accordingly.
6. Ensure excellence customer service.
a) Foster a customer-centric culture by ensuring exceptional customer service standards are maintained.
b) Provide ideas on how to strategically drive business and define action plans for customers.
c) Coach retail sales team on how to develop excellent customer service, build effective relationship of his staff with new and existing customers and develop the relationship with top/key customers.