工作职责: RESPONSIBILITIES & TASKS (work content) 1.Team - Lead and develop the entire store team by being a role model and inspire them to reach and exceed goals. - Recruit, train and develop the entire store team and follow up with individual feedback/dialogue meetings. - Responsible for making sure all administrative procedures and routines are followed, i:e; staff planning, security and work environment. - Lead and motivate the store management team and plan for succession - Ensure quality and standard on merchandising, sales activities, store operations, campaigns, stock and follow-up according to brand direction. - Analysis of market specific trends to ensure right resource planning. 2.Customer service experience - Continuously evaluate and follow up on: customer service levels sales KPIs with your management team and initiate actions accordingly departments standard control stock levels operations policy - Keep updated on and create awareness on assortment, materials and products. 3.Profitability - Set budget and goals for the store together with Omni Sales Manager and Café Manager and push it through in daily sales. - Participate biweekly telephone meetings led by Omni Sales Manager, focusing on follow up, evaluation and feedback on KPI:s - implement agreed actions in the store. 任职资格: KNOWLEDGE & SKILLS (competence gained from education & experience) - Experience from customer service within retail - Leadership experience - Business administration skills ABILITIES (often connected to personality & attitude) - Communicative Can communicate knowledge, ideas/insights/conclusions directly and clearly in an informative way. Is transparent and explains “the why” behind decisions and actions. Communicates with warmth and with humanity. Follows up on communication and makes sure that everybody is aligned. Listens and is responsive to individual needs. - Drive & Initiative Is result oriented, takes responsibility for the store success, drives forward and always achieves what he/she has set to do. Takes the initiative to drive things forward and implement new plans and ideas. Takes action and make it happen. Has a strong drive for profitability and development of people. - Structured & Organized Has the ability to overview, plan, organize and put prioritize of their work to achieve set goals. Secures follow up on plans and actions. Know how to plan and keep control over the amount of time spent on specific activities aiming to increase efficiency and productivity for the store. - Analytic Practical problem solver. Sees causality and draws conclusions from the relevant information. Have ability to overview and see the whole picture.？Is able to transform sales figures into actions and plan both for short- and long term initiatives. - Business Minded Sales drive and customer focus. Has the will to create sales and do business, ensuring best deal and service for the customer and P11 as a whole. Focus on the commercial effects of decisions.
