岗位职责 Major Duties
1. Act as single point of contact for customer-specific queries across all Asia origins from external and internal parties.
2. Take the leadership role to implement projects/programs for customers from origins operation perspective.
3. Fully understand customer-specific SOPs and all the requirement, as well as customers-related functions in operational system. Provide the guidance for operation excellence. Work with IT team to help ensure system set-up is aligned with SOP and operation practice.
4. Participate in meetings with customers and build solid relationship with customers as required.
5. Drive/Support commercial discussions by evaluating viability of proposed SLAs, cost structure, rate card etc.
6. Lead problem solving initiatives with local /regional operation teams or internal stakeholders, and Century business partners.
7. Investigate and gather industry-based statistics to share with management and customers where appropriate.
8. Leverage a set of pre-defined tools or create new tools to track and monitor operational performance and identify gaps in service or leading indicators that could impact service.
9. Handle exceptional cases on operations to help investigate root causes. Work with origins on CAPs, as well as ensure appropriate and timely communication with customers on resolutions.
10. Develop customer specified KPIs, conduct operational data analysis and verification when needed, to ensure date accuracy and integrity for the reports shared with customers and internal teams for visibility / actions.
11. Proactively identify operational process improvements that could be mutually beneficial to CDS and our customers.
12. Assist/Drive with value added service programs as required
13. Demonstrated management Skills to improve collaboration and productivity across the team.

要求 Requirement
1. University graduate with Bachelor degree or above. 5+years of working experience in supply chain, logistics, or operations, solid freight forwarding and buyer consolidations business in preferred.
2. Experience on key account or exposure to program/project is highly preferred.
3. Ability to adapt to changes with a positive and proactive attitude, willing to learn and take the challenges.
4. Strong analytical and presentation skills
5. Independent and structured way of working
6. Excellent interpersonal and globally adaptable communication skill.
7. Excellent language skills in both written and spoken English.
8. Excellent system skills including Microsoft Office.
9. Occasional travel within China or Asia.