1. Follow up for the performance from the team about the order, purchase, delivery, payment collection and claims, and all the related tasks
跟踪组员关于订单，采购，出货，收款，客诉等相关事物的达标情况
- Send SO to the client within 1 working days after get the PO.
收到客户采购订单后，于1个工作日内必须回复相应的销售订单
- Release the PO to the factory within 1 working day after the client confirm our SO.
在客户确认SO之后，如果有定制货，必须于一个工作日之内放单给工厂
- Check the OC from the client and confirm to the supplier within 1 working day.
在收到工厂的OC之后，于一个工作日内必须检查核对以确保工厂OC上的信息正确。
- Make the on time delivery rate not lower than 97%
出货的准时率不低于97%
- Stick to the payment terms of the client. Hold the shipment and report to the leader at once if there is any outstanding from the client. The shipment only can be released after the approval from division manager.
严格按照付款条款执行订单操作流程。如果客户有欠款, 需要立刻暂停手中的该客户的发货并立刻汇报给上级。只有收到部门经理的审批之后才能放货给有欠款的客户。
- Reply the client’s email about claim within 1 working day. It won’t be a final confirmation but just to let the client know we already know the case and try best to handle it.
对于客户的客诉邮件，必须于一个工作日之内回复。这个回复不一定是最终的解决方案，但是要确保客户知道我们已经知晓情况并正在积极处理该客诉。
2. Keep effective communication. 保持有效的沟通
- with distributors, direct key account customers in APAC 与经销商和大客户保持好沟通
- with cross function department 与相关部门保持好沟通
3. Coordinate and support exhibition and event
支持展览展会以及大型活动
- If there is any exhibition and event in your market, you need to make sure all of the products will be delivered on time. The schedule and status need to be updated every week. Any delay need to be informed at once within the same day.
对于自己负责市场有展会和大型活动时，需要积极配合保证产品能准时到货。 要每周更新订单的状态。 如果有任何延误发生需要立刻通知相关人员。
4. Coordinate to maintain the database related with B2B platform
协调相关人员维护B2B平台的相关数据库
5. Make sales reports & analysis regularly
定期整理销售报表及分析
6. SOP set up for internal and external related things.
指定一些内部或者外部相关的流程
7. Leadership Ability 具备一定的团队领导力
- Arrange the workload in the team properly. 合理分配团队成员的工作量
- Control the SOP of the whole team. 控制好整组的流程
- Have initial judgement and solution for the emergent case 有能力处理紧急事件
- Set up proper process for the team. 设置合理的工作流程
8. Other jobs assigned by line manager
部门主管交代的其他工作

Requirement
1. Bachelor degree 本科学历
2. Familiar with the whole process of order management and have communication skills with client.
熟悉订单管理的整个流程，具有与客户沟通的技巧
3. Good in Spoken and Written English. Familiar with Office software. Can do data analysis with Excel.
英语听说良好，熟练应用office 软件，能用excel做数据分析
4. Responsible, Organized, Careful 有责任心，有条理性，细心