职位描述

Respond to comments concerning support issues made on our social channels in a timely, friendly, and professional manner, to educate and create positive connections with our customer community
Manage external review sites to provide follow ups and resolution to customer concerns.
Enhance the brand by increasing social media presence; responding to all inquiries in a timely manner.
Resolve product or service problems by determining the issue, selecting the resolution and implementing the correction to the customers’ satisfaction.
Paired with the understanding of our business, product and service and provide thoughtful, strategic insight regarding customer requests
Conduct follow-up with customers to ensure any issues are resolved in a timely manner.
Recommend potential products or services to management by understanding customer needs.
Marketing and/or customer service support as needed.
Other duties as assigned.

任职资格

1-3 years in a customer support role, preferably with experience providing support via social media
Exceptional written communication skills with keen attention to detail
Full-Time Bachelor's degree
Working experiences in OTA, travel, hotel, airline business industries
Excellent problem solving ability.
Easily adaptable to change in a fast paced, deadline driven environment.
Full professional proficiency in English.