岗位职责: Objectives: 61 Take full responsibility for providing quality and efficient customer service to customer. 61 Proactively manage the service requirements of assigned major customer accounts in coordination with the responsible sales personnel in order to secure and expand business opportunities.
Main Tasks: 1. OTC related (65%) 61 Prepare Sales order: maintain master data 61 Process Order: Create, change and complete sales order; transmit Purchase Order, apply credit block release, apply GTS block release, create Delivery Order, Account Receivables follow up 61 Monitor Order Status: check order status and follow up with planner and supply company on supply availability and on-time shipment; order change handling and monitoring; proactively inform customers (external/internal) of updated delivery schedule; monitor invoice status 61 Document Handling: collect requested shipping documents on-time and verify accuracy; create documents (Sales contracts, etc.) as per business requirements. 61 Exceptional Order Handling: return order, credit notes/ debit notes creation 61 Handling NCM: register and coordinate customer complaints in NCM system; actively communicate status of customer and internal work partners; raise credit /debit notes or return orders. 61 Market Intelligence: Provide best possible service to customers and promote the establishment of long term customer relationship to ensure a sound profitable future customers base coordinate with relevant personnel such as sales, logistics, warehouse, finance and production etc to solve problems and to ensure all necessary corrective & preventive actions are taken in accordance with serving standards. 61 Customer interaction: receive, assess and follow up on customer enquiries, requests, feedback and market information together with Sales; take necessary action to solve service-related problem and reply to customer professionally and timely
2 Customer Account Specialist (15%) 61 Extend engagement with customer, to enhance customer intimacy and operational excellence.
3 SBU Support (20%) 61 Sales performance analysis 61 Price/business rule implementation monitor, together with PM and SBU head 61 Key contact for weekly update for SBU on process change, supply/order/billing situation and business development.
任职要求: Requirements: 1. Education: BA degree in business management, supply chain management or equivalent experience. 2. Working Experience: Minimum 5 years in SCM / Logistics / Project Management area 3. Other requirements: 61 Strong SAP and PC skills to assist with job tasks. 61 Familiar with foreign trade practice
