岗位职责
1. Quality Improvement: Assist in the preparation of the Quality Plan for each improvement project. Conduct additional audits or reviews by demand of Microsoft or because of an event driven root cause. 2. Quality Control :Assist Microsoft in the development of test procedures or whatever is needed to complete the preparation of Quality Control and Auditing procedures. 3. Quality Communication :Provide feedback to Microsoft on a regular basis or on demand about business performance and trends metric. 4. Quality Documentation: Document all reviews and audits performed. 5. Quality Presentations :Lead the stakeholder presentation monthly and quarterly. 6. Quality Leadership : Lead inside the Supplier the continuous improvement process . Keep a noncompliance issue log and ensure that recorded compliance issues are resolved and corrected by the Supplier operation . 7. Additionally, recommend updates to the quality plans to treat problems at hand. 8. Quality Analyses :Produce all quality analysis information required to maintain the performance at level of target required (statistical, affinity, Drivers, Attributes, etc.) 9. Cross group Collaboration :Partner with training, knowledge management and operations team to ensure Agent knowledge and customer satisfaction targets are meet Key Measure. 10. Successful implementation of process improvements . 11. A common quality language regarding processes and improvements used in the organization . 12. Knowledge of key principles of quality management distributed in the organization.
岗位要求
1.Fluent in English . 2. Excellent communication skills . 3. Have QA Experience . 4. Better to have trainer experience . 5. Proven leadership and operational experience.