61 As main customer contact, responsible and accountable for managing day-to-day order enquiries and all order-related activities; guarantee a seamless order-flow. Being responsible for order acceptance, entry and validation incl. delivery note creation, shipment monitoring and posting VAT according to agreed customer-specific needs.
61 Responsible for material availability check and order confirmation incl. active feedback to customers in the event of deviations. Perform on time and accurate Advanced Shipping Notification, providing relevant information for the dispatch process and if applicable provide shipping documents (e.g. specific labels).
61 Clarification or initiation of the clarification of order blocks; deep understanding of existing guidelines (credit blocks, dunning, Export restrictions, etc).
61 Returns processing and if necessary, credit/ debit note creation under consideration of local finance processes.
61 Manage local warehouses inventory and follow established processes/ controls to ensure the highest level of delivery performance and minimized costs (Aged Stock monitoring, write-off process, annual counting, physical stock taking.)
61 Work closely with other teams, especially Planning, Sales & Engineering / Inner Sales, TM / Export & Customs to ensure efficient processes and work procedures. (eg support Inner Sales team in terms of Credit Management, Billing and Accounts Receivable.)
61 Facilitate further development of Customer Service Organization in China and Asia Pacific. Actively work on OTC process improvement with smart / digital solutions.
61 Actively provide support to team members on setting up processes and align among related functions to facilitate business requirements and regulations.
61 Actively participate in projects (e.g. Process Optimization, LSS, Digitalization,etc.), cross regional / global cooperation, development in MS power suite, etc.
61 Support testing of SAP upgrades, OTC Master Data application and testing, etc.

要求：
统招本科学历，供应链管理/工商管理等专业
3年以上制造业订单客服经验，汽车行业优先
良好的沟通技巧和变革管理知识。具备在虚拟团队环境中高效工作的能力。
具有较强的战略思维和持续改进能力，能够解决问题并积极实施解决方案。
优秀的IT技能（如SAP ERP、MS Office、MS Power Suite）
优秀的英语口语和书面能力

办公时间：周一到周五 8：30-17：00
办公地点：浦东新区江心沙路（10号线双江路站下），全市有班车接送。