Customer Service Specialist
Location: Shanghai
Business Unit / Group Function: LAB

If the chemistry is right, we can make a difference at LANXESS: speed up sports, make beverages last longer, add more color to leisure time and much more.
As a leading specialty chemicals group, we develop and produce chemical intermediates, additives, specialty chemicals and high-tech plastics. With more than 13,000 employees. Be part of it!

Job Purpose

The Customer Service Specialist is responsible for creating business partnerships with external customers by understanding their specific needs, order patterns and markets. The CSR should exhibit account ownership and manage customer relationships for specific global key, major and target accounts.
Excellent technical and operational customer service skills are essential with a knowledge of all aspects of order entry, processing and maintenance which should be performed with little or no supervisory guidance.


Job Highlights

61 Manage orders from Order to cash, using reports and system tools , this would include, but not limited to: managing customer enquiries and requests, requests for updates and maintenance of customer masters, managing, tracking and expediting customer orders, initiating customer product return process, proactive involvement in resolving customer complaints, create and maintain customer information records, process billing documents, review billing errors, and issuance of corrections as needed
61 Complete all customer service duties related to order entry and management for all customers
61 Communicate effectively and build strong relations with Customers, Sales Managers, warehouses and plants and all other internal groups required to meet customer needs
61 Understand Demand Requirement Planning (DRP) as it relates to order fulfillment
61 Discuss availability issues with customers, employing methods of resolution such as negotiating lead-time, alternative ship points, etc.
61 Recognize changes in customers demand and provide feedback to sales and business leads
61 Enhance customer relationships by occasional visits to customer facility
61 Understand and apply knowledge of operational and technical functions in department. Serves as a troubleshooter and recommends solutions and enhancements to sales and customers
61 Understand and comply with business policies and compliance regulations
61 Proactively track and facilitate resolution of customer related quality concerns ensuring sensitive and timely feedback to customer

Requirements

61 Bachelor degree
61 Fluent both written and spoken in Korean
61 Good command of English in speaking and writing
61 About 3 years of working experience
61 SAP user is highly preferred
61 Basic knowledge of trading business
61 Good communication skill, service orientation, good ownership and team spirit


What We Offer You

61 Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
61 Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
61 Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
61 Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning .

Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.