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排班调控预测分析WFM (MJ025644)
1.3-1.7万·14薪
人 · 本科 · 1-3年工作经验 · 性别不限2025/03/04发布
五险一金节日福利专业培训餐饮补贴绩效奖金培训定期体检弹性工作年轻团队模式补充医疗保险员工旅游混合办公轮岗转岗机会带薪年假

金钟路999号携程a栋

公司信息
携程集团

民营/10000人以上

该公司所有职位
职位描述
职位描述
1. Support to achieve service level and efficiency targets from Work Force Management perspective
2. Real-time monitoring of service level and providing suggestions to service team
3. Work closely with team leaders to constantly monitor staff movements in line upon forecast plan
4. Implement improvement measures to ensure SLAs are well met
5. Develop and maintain a comprehensive forecasting and scheduling model by using Workforce Management tools to forecast call volume, create staffing requirements, and generate work schedules for contact centers.
6. Coordinate and facilitate collaboration with other department teams to capture forecast and staffing impact activities
任职资格
1. Full-Time Bachelor degree or above
2. Fluent in both English and Mandarin
3. Good communication skills to build up effective collaboration
4. Understands the intricacies of forecasting and knows how to build a robust plan that accommodates for variation
5. Ability to work under pressure
6. Proactive and self-motivated
7. Night shift is required

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