Job Requirements
86 Lead an assigned team of customer service representatives;
86 Develop, train and coach assigned team.
86 Evaluate and identify opportunities to drive process improvements continuously.
86 Complete relevant reporting (e.g. performance).
86 Conduct deployment and staff planning.
86 Respond to customer questions and enquiries.
86 Resolve customer complaints and returns.
86 Manage and oversee sales orders.
86 Daily order fulfillment

Requirements:
86 Bachelor or above.
86 5 years+ working experience in customer service, chemical background will be a plus.
86 Good English in both writing and oral.
86 Strong interpersonal and communication skills.
86 Good sense at seeking the best knowledge, raise the opportunity to improve or optimize the existing process to create value to the organization.
86 Proven ownership, contribution mindset and has ability to work under pressure when needed.
86 Proven quick learning ability, embrace innovation/automation/transformation.
86 Solid SAP knowledge will be a plus.