JOB PURPOSE：
Working within the Product Support group, the Product Support Specialist is responsible for resolving after-sale customer inquiries and problems of hot runner controllers through a combination of telephone support, e-mail support and site visits. Must be able to drive resolutions and make decisions on complex challenges.
KEY RESPONSIBILITIES：
Working with a cross functional team (including field service and internal manufacturing/engineering resources) to identify root cause of the issue (SIF) and apply a containment or solution for the customer in the fastest time possible
Ensure containments and issues are well documented and searchable by other Specialists and Call Centers
Ensure knowledge of the issue is transferred in the form of troubleshooting guides
Identify patterns of failures and raise awareness through SIR proposal
Provide knowledge and expertise in support of the Service, Sales and Call Center organizations
Communicate effectively in both written and verbal form to customers and within Husky
Analyze and report potential product (Mold, Machine, Hot Runner) problems, and recommend improvements to Husky products
Recommend preventative maintenance for Husky products
Recommend Husky product quality improvements
Analyze and report customers site findings
Assist with preparation of manuals
Troubleshooting in house and for customers
Supporting Research and Development activities
Travel required
EDUCATION：BS or AS in Electrical Engineering and Automation, Mechanical Engineering or equivalent experience
QUALIFICATION：
61 5+ years industrial controller experience; or a minimum of 2 years of Husky experience
61 Strong knowledge of electrical engineering, process control and injection molding
61 Expert troubleshooting / ability to root cause
61 Manage own time for maximum productivity
61 Knowledge of Hot Runner products (Husky or another brand), tools, standards, processes and technology
61 Proficient with computers (MSOffice, BAAN IV/LN, E-mail, Blue Print Reading, Schematic Drawings)
61 Strong attention to details when completing tasks
61 Communication ( verbal, written and presentation ) skills
61 Problem solving and creativity skills
61 Technical report writing skills
61 Data collection and analysis skills
61 Strong self-guided learning skills