Principal Responsibilities:
61 Answer inbound calls, handle client queries and complaints
61 Conduct outbound service calls
61 Bring clients’ voices into the organization
61 Handle client correspondence
61 Perform User Acceptance Test / Healthcheck for system / applications upgrades
61 Assist in ad-hoc projects / new initiatives
61 Perform quality assurance and risk awareness
61 Leverage available data and analytics from various sources (eg. operations, systems, customer feedback) to generate insights on customer behaviors and improvement opportunities
61 Assist team head/lead to identify and develop requirements for current and future client servicing model
61 Resolve daily issues independently
61 Other duties assigned by team head/lead
61 接听来电，处理客户查询和投诉
61 拨打外呼服务电话
61 向公司反馈客户建议
61 处理客户信件、电子邮件等
61 执行用户接受测试，检查系统与应用程序更新
61 协助临时项目与新举措
61 实施质检和风险防范
61 利用各来源（如运营、系统、客户反馈）的可用数据和分析来洞察客户行为和改进机会
61 协助团队负责人及领导制定符合当前和未来客户需求的服务模式
61 独立解决日常问题
61 团队负责人及领导分配的其他职责
Education and Experience Required:
61 University graduate in business, finance, economics or a related discipline
61 Excellent command and communication skills of Mandarin, English is preferred but not compulsory
61 Ideally 3+ years’ experience in call centre, asset management
61 Flexible & positive attitude to work
61 Client focused & service oriented
61 Be a strong, positive team player interested in developing oneself and others
61 Strong interpersonal and negotiation skills
61 Strong problem solving skills in handling client enquiries
61 Can conduct himself/herself in a professional fit and proper manner
61 Ability to work on multiple tasks/priorities with a strong client service focus
61 Advocate Fidelity’s values internally and externally
61 商业、金融、经济或相关学科的大学毕业生
61 优秀的普通话沟通能力，英语优先但非必需
61 拥有3 年以上资产管理行业的呼叫中心工作经验为佳
61 灵活积极的工作态度
61 以客户为中心，以服务为导向
61 积极的团队合作精神，对个人和团队发展有较强的兴趣
61 较强的人际交往和谈判技巧
61 在处理客户咨询方面具有很强的解决技巧
61 行事专业且适当
61 以客户服务为先处理多项任务的能力
61 在内部和外部倡导富达的价值观