We are actively looking for an enthusiastic and inventive Customer Success Manager to nurture and maintain long-term relationships with our customers. This is an excellent opportunity to join one of the most successful companies in building materials industry.
The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced company and contribute to shaping its future, this is the role for you to make a difference.
The mission of this role will be:
optimize internal processes to improve customer experience to drive revenue and increase profit by best-in-class service. Build structured business intelligence framework to improve control and transparency regarding results. Drive projects related to building/improving revenue streams and process streamlining. Contribute to various projects to develop new competences and future markets.
Qualifications:
3+ years working experience in the field of processes/analysis related to customer/sales management; at least 1.5 years work experience in China;
China work permit;
Chinese language study certificate;
Work organization: structured task, time and priority management ;
Leadership: winning personality, leading by example, maximising results;
Teamwork: motivational co-worker with interest to work with others;
Communication: outgoing communicator with clear messages, skilled facilitator of discussions and brainstorming in multicultural groups;
Analytical: connecting dots and develop solutions, number- and process minded