This position will act as local support to the HR Solutions team. This role executes processes, delivers services, and conducts the day-to-day operations in their assigned function/service area team. This role is empowered to support and perform transactional activities required to enable HR business processes and drive a best-in-class employee experience.
Workforce Administration
61 Act as local support *** point-of-contact for managing Tier 1 HR solution all HR inquiries, with an employee-centric mindset, expressing empathy in customer service delivery to create a positive, memorable experience for every customer.
61 Execute daily service operations by responding the service demands and issues as they arise (e.g., volume of calls, staff absence, chat and service portal inquiries, etc.), identifying solutions, and providing HR-related information to employees and people leaders.
61 Delegate and escalate inquiries as appropriate but remain responsible for the HR case through completion by tracking progress, and providing continuous feedback to requestors on status of their inquiries.
61 Administer local HR tasks and activities for their assigned function(s)
Talent Acquisition Operations
61 Liaison with recruiters & potential candidates, Interview Scheduling and coordination between candidate & interviewers, general documentation & work trackers update - ensuring seamless communication, coordination, and accuracy of data/details.
61 Data administration responsibilities - to ensure potential candidates scheduled details or changes are performed accurately and updated in HRIS system (e.g., Workday, Service Now)
Other HR Process Operations and knowledge management
61 Maintain good partnership within team, country HR, HR Business lead, HR community, Center of Excellence (COEs) and other functional team across JAPAC country and regions in achieving HR operation strategies and functional goals.
61 Leverage E2E process documentation, procedures, work instructions, and Knowledge Base and Case Management content to resolve inquiries quickly and execute day-to-day operational activities and tasks.
61 Engage in improving HR Knowledge Base and Case Management content for their assigned function, based on their user experience.
61 Provide insight that supports continuous improvements (e.g., to reduce inquiry volume, reduce task execution turnaround time) and improve the customer experience.
61 Other incidental duties
任职要求
H.S. Diploma or equivalent 2 years years experience Experience in Human Resources Administration or shared services environment Required or
Bachelor's Degree or Equivalent in in Human Resources, Business Administration, or related field preferred Preferred
Additional Skills:
61 Experience with interacting and supporting all levels of management
61 Able to converse, read and write in professional Chinese and English is a MUST.
61 Experience managing HR system data
61 Experience and understanding of enabling technologies (e.g., case management, employee and manager self-service) and how they work within a customer service business environment (ServiceNow preferred)
61 Experience with an ERP system (Workday preferred)
61 Experience with Microsoft tools and applications required
61 Ability to operate effectively and proactively in a customer service environment with a customer focus and employee experience mindset
61 Ability to use appropriate judgment and critical thinking skills involved in escalating issues or other resources in decision making or processing
61 Ability to effectively utilize HR technology system(s), resource material, and websites to accurately capture, track, and follow-up on information related to inquiries
61 Ability to interact with all levels of employees to resolve difficult issues
61 Ability to manage high workloads and conflicting priorities, both in support of the HR team and their customers or employees
61 Attention to detail and high work standards in support of accurate delivery
61 General understanding of employment legislation and compliance for the relevant jurisdiction
61 Solid analytical and problem-solving skills required
61 Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
项目备注
汇报给马来西亚人，英语口语需要流利
公司使用Workday系统