具体职责：
86 Register customer claims policies and claims information, respond to customer inquiries in a timely manner, establish good communication channels with customers, and build a positive brand image for the company;
登记客户投诉的保单和客诉信息，及时回复客户的问题，与客户建立良好的沟通渠道，树立公司良好的品牌形象；
86 Responsible for investigating and verifying customer claims information, and promptly tracking and handling the outcomes of claims;
负责调查、核实客户投诉信息，及时跟踪、处理投诉处理结果；
86 Analyze customer claims, and regularly reporting issues related to claims to the superior. Propose process improvements and optimization suggestions to reduce subsequent claims;
分析客户投诉，定期将客诉相关问题上报领导。提出流程改善和优化建议，减少后续投诉；
86 Assist Service Manager to supervise the service team in their daily duties including planning of work-scope, personnel allocation, assess tool requirement, scheduling and execution of works. Carry out regular monitoring of work progress and ensure works carried as per plan.
协助服务经理监督服务团队的日常工作，包括工作内容计划、人员调配、工具评估、工作时间安排。定期检查工作进度，确保各项任务按计划执行；
86 Assist Service Manager to do briefing and debriefing of the engineers before and after the jobs;
协助服务经理在服务工作前后做好情况说明及复盘工作；
86 Assist with job folders for timely submission of time sheets, service reports and other related reports for final billing;
协助相关服务工程师及时提交工单、服务报表及其他相关报告以便出具账单；
86 Assist Service Manager to track and control the cost for service works in progress by ensuring optimum manpower deployment, efficient time on task, material consuming and miscellaneous expenses;
通过优化人力配置、时间效能、物品消耗和其他开支来协助服务经理跟踪并管控服务工作的成本；
86 Coordinate and prepare the spare parts required for service work, or during the service process;
协调并准备安排服务工作或服务过程中所需的备件；
86 Prepare the necessary boarding documents for engineers to do onboard services;
为工程师上船服务准备相关的登船文件;
86 Provide reports for all services;
对所有服务项目提供报表；
86 Other jobs assigned by the superior.
完成领导交代的其他工作。


任职要求：
86 College or above in Marine/Mechanical Engineering or ship service related field；
86 Minimal 3 years experience in relevant field of service coordination;
86 Experience in Project Management, coordination, or similar roles;
86 Maritime engineering background is a plus.
86 Technical understanding or background and general knowledge of filters or industrial products
86 Reporting and analyzing skills
86 Able to prioritize workload with support of own manager
86 General knowledge of Microsoft Outlook, Excel, PowerPoint, Teams
86 Basic troubleshooting and root cause analysis knowledge
86 Fluency in English and Mandarin is required (both written and spoken)
86 Excellent communication skills