【Job Description】
-Daily management of customer service team ( including 5 Customer Service Representative) and coordinate cross-department requirements.
- Collect/check team member’s monthly internal stock report. Combine them to submit report.
- Customer service system maintenance in Oracle
- Work with Operation Manager to Prioritize customer service process and improve customer satisfaction if any
- Communicate with finance/commercial team for customer relevant issue.
- handling bonded/non-bonded warehouse B/L cargo.
- Work on daily paper work, including cargo releasing, WRC issuance, problem settlement and others.
- To confirm the rental period, control billing progress and payment issues.
- Complete own monthly internal stock report.


【Job Requirements】
- College or/and above;
- 5-8 years’ work experience in logistics industrial, more than 3 years' experience of team management, operation experience is preferred;
- Fluent English both in written and speaking;
- Skillful in office software;
- Strong communication and negotiation skills;
- Strong independently problem-solving capabilities;
- High integrity;
- Ability to work independently and under pressure, Good Co-operation skill with team work;