Job Description:
61 Leads the relationship with the customer’s quality responsible.
61 Organizes and supports customer07s quality-related visits and audits. In case of an audit finding, organizes the investigation, correction or corrective action and verification.
61 Proactively visits the customer’s site as needed or requested.
61 Responsible for working with the customer’s portal for quality related topics
61 Monitors and reports the site specific view of quality on the customer07s portals.
61 Enters all quality requested data to customer07s portal or answers the customer requests
61 Advise and be the expert on the use of customer specific requirements.
61 Reviews and submits customer requested documentation such as requalification, data, etc.
61 Discuss with customer the PPAP submission requirements in case of changes due to Technical Change Management (TCM) and coordinates the customer PPAP submission.
61 Manages the deviation process with the customer
61 In case of an internal product non-conformance steers the evaluation of the non-conformity based on defined and agreed customer specifications
61 In case of a customer complaint (0 km and field) initiates the problem solving process with the relevant team. In cases of a formal complaint, reviews and submits the required documentation to the customer and ensures timeliness of submission based on customer’s expectation.
61 In case of field complaints, negotiates technical factor, and rejects claims and initiates Alerts as appropriate.
61 Has the authority and the responsibility to stop any process or product delivery in case of a serious non-conformance of customer expectations, safety or environmental risks, etc
61 Formulate aftersales service and product quality standards, build quality management systems to improve customer satisfaction
61 Master product reliability and failure analysis methods, provide product optimization suggestions
61 Organize the formulation of aftersales policies, quality assurance standards, improve quality record and quality cost control processes
61 Lead quick response and root cause analysis of customer quality complaints, drive continuous improvements
61 Utilize Power BI and other tools to analyze quality and satisfaction data and derive improvement insights
61 Optimize supply chain quality systems, implement supplier management and process control

Education and work experience：
Required:
61 University degree (Bachelor or Master) in Engineering
61 At least 8 years of experience in Quality, Manufacturing or Production functions in the relevant industry
61 Expertise in Quality Management Systems, Problem Solving, FMEA, PPAP and Statistics
61 Ability to interpret drawings and requirements for ensuring the adherence to agreed Quality parameters

Preferred:
61 Expertise in Customer Specific Requirements

Language and computer ability：
61 Fluent in written and oral English communications or customer’s languages
61 Able to use Microsoft office tools