Responsibilities:
86 Managing the customer service team and handling unexpected events during customer service operations 管理客服团队，处理客服操作过程的突发事件
86 Familiar with sea, air import and export matters. Arranging the mode of transportation according to the customer's entrustment requirements 熟悉海运，空运进出口事宜。根据客户委托要求安排运输方式
86 To be responsible for all commissions from customers and coordinate the commissions from customers with various departments and provide timely feedback to customers 负责客户的所有委托，并将客户的委托与各部门协调，并将信息及时反馈给客户
86 To follow up and provide timely feedback on the whole process of the business entrusted by the customers and to solve the requirements of the customers in time 对客户委托的业务全程跟踪、及时反馈，及时解决客户的要求
86 To contact with overseas, arrange transportation as well as related logistics services as required 与海外联系,按要求安排运输以及相关物流服务
86 assist sales for customer relationship maintenance, handle customer complaints, Improve business volume and customer satisfaction, assist sales to find the best solution to achieve maximize profit and support sales by combining company products.协助销售维护客户关系，处理客户投诉，提高客户业务量和满意度；结合公司产品，协助销售寻找***解决方案，使利润***化，为销售提供支持。
86 Able to withstand high work intensity and pressure 能承受较大工作强度和压力。
86 Other matters as explained by superiors.上级交代的其他事宜
Requirements:
86 Bachelor's degree or above, proficient in English, fluent in spoken English, CET-6 or above 本科以上学历，精通英文，口语流利，CET-6以上；
86 More than five years working experience in customer service positions in freight forwarding, with management experience preferred 五年以上货运代理客服岗位工作经验，有管理经验者优先考虑；
86 Easy-going personality, affable, good at communication and exchange, modest and positive 个性随和，具有亲和力，善于沟通与交流，谦虚积极；
86 Keen observation, with the ability to respond flexibly and handle urgent matters 观察力敏锐，具有灵活应变及处理紧急事务的能力；