Job Purpose

Work in customer care team to provide continuously customer service and support sustainable organic growth by seaking potencial clients oppertunities. Drive service improvement activities to ensure customer satisfaction with our products, services and features.
通过不断提升客服质量寻求潜在的业务机会, 为公司平稳发展助力。


Functional Responsibility

1. Delivery exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements;
协助全方位提高客户服务水平，跟进客户订单与咨询的需求，协助维持高水准的客户服务质量；
2. Identify potential customer needs and opportunities to grow business by providing high human touch;
与客户紧密联系，不断挖掘客户需求，寻求新业务机会；
3. Responsible for maintaining and updating customer information in CRM system;
负责CRM模块客户信息的维护与更新；
4. Work with and support customer service team and sales team to maintain and support customer expectations;
与客服部和销售部协作，为客户需求提供合理的解决方案；
5. Back up for members when necessary and follow other instruction from Leader.
必要时做同事的后备及完成上级安排的其他工作。

Personal Capabilities & Education

1. Logistics management or related college degree or above;
物流管理或相关大专以上学历；
2. At least 3 years logistics industry working experience;
至少3年物流行业工作经验；
3. Excellent expression ability, thinking ability and communication ability;
优秀的表达能力，思考能力与沟通能力；
4. Skilled in OFFICE application, and EXCEL, PPT production ability;
熟练的OFFICE 运用能力，和EXCEL 、PPT制作能力；
5. Able to read and understand English documents and letters, communicate orally;
能读懂英文文件及信函，能进行口语交流；
6. Pleasant personality, rigorous work, proactive, good sense of responsibility;
性格开朗，工作严谨，做事积极主动，具备良好的责任心；
7. Strong ability to work under pressure, good teamwork skills.
有较强的抗压能力，具备良好的团队合作能力。
8. Have Business Mind
具有销售意识