Key Responsibilities and Duties:
● Order management of customer orders, PO receipt, verify customer information, product, price/quote, quantity, other terms, book order in ERP.
● Understand commercial concepts such as but not limited to incoterms, order changes, lead times, cancellation, to check adherence with standard T&C’s or customer contracts.
● Timely processing of customer orders, sending order acknowledgments, and various customer service related communications.
● Interface with customers (internal and external) on CRD, CSD, pull-in, push-out, cancellation, RMA, backlog management reports.
● Record and retain sales order data to satisfy audit requirements and contract compliance.
● Set up new customers with finance, manage customer master data in ERP.
● Process sample request as needed, which may include packaging and shipping to customer.
● Support order fulfillment activities by means of collaborating with planning, sales, and warehouse teams.
● Coordinate the communication between the sales team, supply chain, and communicate with customers.
● Familiarity with EDI, distributor POS and distributor inventory process a plus.