1. Report to: APAC CC Manager
向客服经理汇报工作

2. Qualification
任职资格
？ College degree or above
大专或以上学历
？ Over 3-years’ experience in customer service department.
3年以上外企客服经验
？ Good customer service consciousness
优秀的客服意识
？ Good command of English and fluent in Mandarin
英语流利，普通话标准
？ Familiar with office software
熟悉办公软件
？ Good communication skill
良好的沟通能力

3. Responsibilities:
职责：
？ Make sure orders on official website been approved on time. Reply customers’ questions about product, order and warranty claim on time. Handling customers’ complaints in a timely manner;
及时审批官网订单；及时回复客人有关产品，订单以及售后的相关问题；及时处理客户投诉
？ Answering 400 customer service hotline.
接听400客服热线
？ Record, collate and complete CC report.
记录，整理以及完成客服报告
？ Reply customers’ inquiries on Qiangniu or Dongdong, including price, product info, order change, order cancellation, shipping and refund issue.
在千牛或者咚咚上回复客人有关价格，产品，改单，删单，发货以及退款等问题
？ Use sales skills to complete personal sales target,get commission bonus
运用销售技巧促成订单，完成个人销售目标，有提成奖励
？ Other tasks been assigned by leader or supervisor.
上级安排的其他任务

备注：每个月大约有10天夜班（夜班时间 15:30-24:00）