610202020202020202 Receive, assign, update, classify, process cases in case management application for specific process (e.g. exit management)
610202020202020202 Identify case challenges and opportunities, and escalate to the supervisor/manager if needed
610202020202020202 Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
610202020202020202 Proactively monitor the cases to be able to determine if any action is needed (time, quality)
610202020202020202 Responsibility for delivering upon agreed SLAs
610202020202020202 Ensuring policy and legal compliance
610202020202020202 Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. In order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.
610202020202020202 Participate on daily huddles and follow the instruction of the direct team supervisor regarding priorities and assignments Conducts quality check of peers to ensure accuracy of results, and compliance to process
Continuous improvement 5%
610202020202020202 Identify areas for improvement on daily operational processes
610202020202020202 Provide support to implement improvement initiatives
610202020202020202 Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference
610202020202020202 Participate on training in order to improve performance, process acumen and gain additional knowledge required
610202020202020202 Perform special projects and related duties as assigned0202
Qualifications/任职要求:
Required Qualifications
610202020202020202 Required Minim um Education: Bachelor’s Degree or above (graduate of any Human Resources -related courses or Japanese)
610202020202020202 Required Years of Related Experience: 1-3 years of related experience
610202020202020202 Required Knowledge, Skills and Abilities:
ü02 Fluent in both spoken and written Japanese
ü02 Ability to perform administrative activities
ü02 Excellent customer service skills
ü02 Strong organization skills, attention to detail and follow through to resolve any outstanding issues
ü02 Strong written and verbal communication skills; manages internal communications and external/client communications with detailed support and assistance
ü02 Discretion, professionalism, confidentiality, and judgment
ü02 Demonstrates customer orientation and customer service skills
ü02 Excellent telephone manner with clear, concise, and professional communication skills
ü02 Ability to accurately collect information to understand and assess the clients’ needs and situation
ü02 Strong attention to detail
ü02 Will be trusted to secure and maintain confidential information
ü02 Ability to prioritize workload and provide timely follow -up and resolution
ü02 Computer literate with knowledge of common office productivity software and the ability to learn customer service soft are applications (e.g., MS Office, email, f ax, Internet Explorer)
ü02 Proficient in Microsoft Office (Word, Excel, PowerPoints)
ü02 Ability to work effectively in a fast-paced, self -directed team-based environment
Enthusiastic team player with a strong drive to create a positive work environment
