Come make the world and accelerate your success.
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World64. Sound like you? Join our top-notch team of more than 50,000 diverse and high-performing professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, BLACK+DECKER®, CRAFTSMAN®, STANLEY®, CUB CADET®, and HUSTLER®.
The Job:
As a Customer Service Specialist, you’ll be part of our Asia Supply Chain team working as a on-site employee. You’ll get to:
Interact with customers proactively and reply to all their inquiries regarding to product availabilities, lead-time, production schedule, etc.
Make the consolidation plan based on products’ stock location, shipping volume, destination, order’s due date to maximumly utilize the capacity of container.
Work with Commercial to understand the sales target, and get the quotes for any new products
Prepare the proforma invoice for each of customer order and send back for confirmation.
Working with logistics team/customer freight forwarder to get the freight quotation, confirm the quote with customers, work with logistics to arrange the shipment for each order.
Proactively update open orders status to customers
Prepare the shipping documents after order is picked up from shipping DC, including B/L, COO, commercial invoice, etc., make sure the docs are correct and provided to customers in a timely manner
Provide support to customers for any other requirements as per company’s policies and procedures
The Person:
You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. Wouldn’t it be great if you could do your job and do a world of good? In fact, you embrace it. You also have:
Preferable background with Outdoor Powerful Products working experience
Proven customer support experience or experience as a Client Service Representative for at least 3 years
High sense of duty and customer awareness
Knowledge of planning, logistics, gasoline products
Fluent oral & written English
Excellent communication & presentation skills
Must have ability to work cross functionally, build relationships and excellent teamwork.
Can work under pressure
And More:
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera®, and online university.
Belong: Experience an awesome place to work where we have mutual respect and a great appreciation for diversity, equity, and inclusion.
Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors, and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!