Roles & Responsibilities:
61Acts as one of the main contacts between alumni and the school, responds to enquiries and acts as a point of welcome for alumni visiting the campus, to ensure a professional, high quality and customer-focused service is applied throughout all alumni relations activities.
61Meets alumni and others, representing the school and university at alumni, university and other external events and meetings.
61Stays informed of current trends, best practice, professional standards, regulations and new concepts within alumni engagement and provides motivation and training concerning alumni relations development so that the school’s and university’s objectives are achieved.
61Assesses current support and services with an eye towards continuous improvement and innovation to enhance both the quality of the experience and the number of alumni engaged.
61Liaises with all areas of the university to ensure that there is effective communication with colleagues on matters relating to events, group activities, publications, websites, social media, and email communication, electronic and physical newsletters, etc.
61Supports the whole team with daily tasks and communication:
- arranges events logistics and prepares necessary documentation.
- records event details, company visit information, gift storage, etc.
- manages and maintains alumni records in the system.
61Produces reports, analysis and presentations on regular basis to assist in planning and organizing events and activities as required.
61Recruits, trains, and monitors the work of interns.
61Represents the needs, concerns, and interests of the IBSS Alumni Community to the school and university leadership and staff.
61Undertakes any other duties assigned by the Business Engagement Manager of IBSS.
Qualifications:
Essential
61Bachelor's degree plus 2 years working experience
61Experience of working in an office environment covering a range of administrative tasks
61Experience of using the Microsoft Office suite in a workplace
61Awareness of cultural diversity within an international environment
Desirable
61Postgraduate qualification plus 2 years working experience
61Experience of working in HE context, preferably in an international environment
61Knowledge of UK higher education system
Required Competencies and Skills:
Required Competencies and Skills:
61Excellent written and oral communication skills in both English and Chinese
61Excellent organizational skill
61Excellent interpersonal skills
61Attention to details
61Ability to work with a group of people
61Ability to prioritize a variety of tasks and meet deadlines
61Excellent IT skills , including word, Excel, PPT’s
Desirable
61Ability to suggest ways of optimizing procedures
Personal Qualities:
61Excellent team player
61Highly motivated and able to work independently
61Customer and service-focused
61Proactive and positive approach
61Resilience to work pressure
61Be adaptable and open to change to meet the changing needs of the business
61Dependable, reliable and trustworthy
61Ability to deal with confidential matters and act with discretion
61Flexible working approach and the willingness to travel and occasionally work in the evening or weekends.