1.Customer complaint initial check，on site investigation
2.Quick initial response or containment actions for customer
3.Publish complaint to TE manufacturing plant and timely follow up
4.Internal 5D/8D driving / evaluation / on time deliver to customer
5.External 8D release and report to customer
6.Timely progress tracking, update and in time escalation
7.D6/LL/RA/CTP verification to make sure 8D effective closure
8.Green scorecard driving with responsible key customer
9.Coordinate Training/Meeting/Audit customer requested
10.Support quality contract/quality targets review
11.Quality alert coordination between source and customer
12.Coordinate quality documents requested by customer (PPAP...)
13.Customer visit, CTP identify, proactive customer reporting & quality workshop…coordination & lead
14.Maintain customer quality data in system/worksheet
15.Data analysis and reporting
16.Support AQ to perform on-site CTP identify/matching during new project launch
17.Evaluate and feedback the readiness of mass production