Position: Customer Service Supervisor
【 Job responsibilities 】
1. Manage a team of 10-15 people
2. Daily management of employees, including recruitment, guidance, training and problem solving, to provide customers with quality and efficient services
3. Provide regular training and personal development programs
4. Provide feedback with product manager/QA/ trainer
【 Qualification 】
1. College degree or above
2. Have call center management experience, familiar with the operation process of the call center
3. Good at communicating with others, strong language expression and organization ability, clear speech
4. Good English listening, speaking, reading and writing skills, reaching CEFR B1 level
5. Good management ability, able to effectively coach employees
岗位：客服主管
【岗位职责】
1. 管理10-15人的团队
2. 对员工的日常管理，包括招聘、指导、培训和问题解决，为客户提供优质高效的服务
3. 提供定期培训和个人发展计划
4. 配合产品经理/ QA/培训师提供反馈
【任职资格】
1. 大专或以上学历
2. 有呼叫中心管理经验，熟悉呼叫中心运作流程
3. 善于与人沟通，有较强的语言表达组织能力，口齿清晰
4. 良好的英语听说读写能力，达到CEFR B1水平
5. 良好的管理能力，可以对员工进行有效辅导