Customer Service Representative
At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.

61 We are looking for [Customer Service Representative] who [has strong knowledge on master data, pricing condition and invoicing terms verify] to join our team of Changemakers. Does that sound like you?

About the job

Indicators that are fundamental for success and key differentiators for top performance in Customer Service-related roles. Functional skills and knowledge build on these.

In your future role as “Customer Service Representative” you will
61 Receive and enter orders in SAP and follow standard procedure for order execution.
61 Perform order processing checks (automated through workflow) and escalate to relevant functions to resolve issues (e.g. credit block, missing price).
61 Provide order confirmation to customer.
61 Create delivery from sales order (largely automated).
61 Follow up on any order changes and coordinate internally and with the customer.
61 Ensure correct execution of sample orders.
61 Respond to customers on order status inquiries through coordination with logistics hub.
61 Receive customer complaints, enter complaints in CRM and assign appropriate investigator.
61 Create, send, archive invoices and associated documentation to customer (automated).
61 Perform month-end closure checks to ensure all orders are invoiced.
61 Resolve any OTC related complaints in coordination with other functions.
61 Issue credit/debit notes when necessary.
61 Coordinate customer requests, provide routine/OTC related documents to customers (e.g. CoA, MSDS).
61 Ensure correct execution of return orders.
61 Provide master data input to the MDM team (customer master data).
We believe you bring

61 Junior college or higher.
61 Candidates with an MBA are desirable.
61 A minimum of 1 year of experience.
61 Reasonable English reading, writing, and speaking ability.
Great if you are
61 Service driven.
61 Self-confidence.
61 Empathy.
61 Discipline.
61 Optimism and Open mindset.
61 SAP experience.
61 At least one year of experience in related functions.
We believe you are...
61 Honest, good at learning, good at thinking.
61 Good communicator and team-player.
61 Strong sense of responsibility and strong adaptability.

About62Nouryon

We’re looking for tomorrow’s Changemakers, today.

If you’re looking for your next career move, apply today and join Nouryon’ s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.


#WeAreNouryon #Changemakers

We have already chosen our sourcing channels for this recruitment and kindly ask not to be contacted by any advertisement agents, recruitment agencies or staffing companies.