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Senior Associate, HR Service Center
9千-1.2万·14薪
人 · 本科 · 1年及以上工作经验 · 性别不限2024/11/06发布
五险一金补充医疗保险员工旅游交通补贴餐饮补贴年终奖金定期体检专业培训

浦东新区

低价好房出租>>

郭守敬路137号

公司信息
诺信(中国)有限公司

外资(欧美)/500-1000人

该公司所有职位
职位描述
*Provide personalized, excellent support to customers (employees, managers, retirees, dependents, etc.) by answering their queries and processing their requests in a timely, professional and welcoming manner.
*Use a Case Management tool to enter, track and respond to all activities efficiently, and meet service levels set out in Service Level Agreements.
*Perform intake of various HR tasks and inquiries including:
*Pre-employment activities
*Coordination of incoming and outgoing employee administration
*Employee and HRIS Data administration
*Employee issues/inquiries on benefits, HR policies, compensation etc.
*Leave of absence and vacation administration
*Training inquiries and tuition reimbursement
*General payroll inquiries
*Generation of HR related reports as necessary
*Deliver first call resolution and provide high touch customer service that meets expected service levels and business performance goals.
*Ensure the confidentiality of cases and personnel files and the integrity of HRIS data.
*Ensure consistency in the delivery of information and enforcement of policies and procedures.
*Ensure compliance with all government regulations including country employment laws and internal processes.
*Meet departmental metrics and scorecard requirements.
*Assist with building and maintenance of a Knowledgebase for Case Management
*Proactively identify and recommend improvements on processes, procedures and system functionality as part of efforts on Continuous Improvement.
*Project support and implementation
*Carry out other duties as assigned by management

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