RESPONSIBILITIES
- Responsible for complete order to cash process, including active accounts receivables management
- Close liaison with cross functional teams in Asia, NAFTA and EMEA
- Process customer orders using SAP S4/Hana system
- Provide sales support to designated country(s)
- Coordinate the preparation of shipping documentation to customers
- Attend to customer complaints
- Handle customer requests for samples
- Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
- Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit, Legal & Foreign Trade teams to follow up on credit, logistics and shipment matters

REQUIREMENTS
- At least 3-5 years of work experience in an MNC environment
- Sound knowledge in logistics and shipping. Familiar with documentation to customers e.g. Invoice, Packing List, Country of Origin certificates, Letters of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, including preparation of banking documents using Trade Services online banking system etc.
- Experience in processing ASIA import/export shipments is preferred
- Experienced in using SAP S4/Hana system and MS Office is an advantage
- Good team player, able to work independently and takes initiative to resolve issues
- Meticulous, organized and possesses positive attitude
- Good communication and interpersonal skills. Fluency in spoken and written English and Chinese is preferred
- Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous