Job Responsibilities:
1. Customer Consultation and Support:
客户咨询与支持
2. Assist Sales with Customer Communication:
协助销售与客户沟通
3. Sample Receipt and Return Handling:
样品到样及退样处理
4. Project Opening and Closing Management:
项目打开与关闭管理
5. Project Document Organization and Archiving:
项目文件资料整理与归档
6. Assist with Project Management and Time Control:
协助项目管理与时间控制
7. Assist Sales in Handling Accounts Receivable:
协助销售处理应收账款

Qualifications:
1. Education and Major:
College degree or above, preferably in Marketing, International Trade, Electrical and Electronic Engineering, or other related fields.
大专及以上学历，优先考虑市场营销、国际贸易、电子电气工程或相关专业背景。
2. Work Experience:
Customer service or related work experience (experience in the testing and certification industry is preferred). Familiarity with export testing and certification processes is a plus.
客服或相关工作经验（如检测认证行业优先），熟悉出口检测认证流程者优先
3. Language Skills:
Fluent in Mandarin, with strong English reading and writing skills, capable of communicating with international clients via both written and verbal communication.
普通话流利，具备良好的英语读写能力，能够与国际客户进行书面及口头沟通。
4. Skills Requirements:
Proficient in office software (e.g., Word, Excel, PowerPoint, etc.).
熟练使用办公软件（如Word、Excel、PowerPoint等）。
Excellent communication skills, strong customer service awareness, and problem-solving abilities.
具备良好的沟通能力、服务意识及问题解决能力。
Strong organizational and coordination skills, able to handle multiple tasks simultaneously.
具有较强的组织协调能力，能够同时处理多项任务
5. Personal Qualities:
Highly responsible, detail-oriented, and capable of working under pressure.
责任心强，注重细节，能够在压力下工作。
Willingness to learn and adapt to the rapid changes in industry technology and regulations.
善于学习并适应行业技术及法规的快速变化。

***此岗位是德凯集团（DEKRA SE）在中华人民共和国直接或间接设立的所有公司委托德凯达（上海）投资有限公司发布的招聘信息并提供招聘相关服务，面试成功后将于德凯质量认证（上海）有限公司（特殊情况协商调整）建立劳动关系。