MAIN RESPONSIBILITIES:
1.1 Series support and execution “Customer Quality Management”
? Continuous controlling and monitoring of product quality at customer site.
? Coordination and responsibility for customer complaint handling
? Monitoring of customer quality by means of monitoring the performance of receiving inspection done,by customer, customer visits and where applicable process feedback.
? Compiling, preparing and coordinating the monthly quality report.
1.2 Personnel management
? Resident engineer management
? Sorting team management
2. Activities
2.1 Quality planning
? Making quality planning to reduce customer complaint and external sorting cost
2.2 Complaint management
? Assessment of testing and inspection results from the receiving inspection done by customer, of
processing problems in production or of customer complaints.
? Initiation of immediate actions, such as warehouse quarantine, warehouse inspection, sorting. Initiation,of complaints directed at customer. Requesting and assessment of root cause analyses (such as 8D Method), corrective and remedial actions and proofs of effectiveness.
? Preparing, verifying and executing 8D defect report on customer complaints.
? Execution of quality meetings with customer.
? Other tasks as assigned by the superior leader
2.3 Comprehensive quality work in series support, examples:
? Preparation, coordination and presentation for the quality management system during customer quality, evaluation. Definition and monitoring of all required actions such as releases, document changes and information to production during the introductory phase.
? Assessment and monitoring of concessions.
? Quality responsibility for samples delivered to customer after the SOP. Support to compilation of reports, analyses and statistics. Assessment and release of for example: ISIR (initial sample inspection report), PPAP and product histories.
? Participation in coordination meetings to control production and deliveries to customers.
? Assessment of quality performance (e.g. number of complaints and complaint response time,
development of PPM failures etc). Agreement of improvement actions with the customer and monitoring, their execution.
2.4 Continuous improvement within the product quality sphere of responsibility.
? Planning and cooperation in the introduction of data processing solutions.
? Definition and agreement of quality objectives.
2.5 Personnel (Sorting team)
? Definition of required tasks, fields of responsibility and competence.
? Technical supervision and coordination of employee tasks.
? Execution of regular safety instruction.
? Ensuring adherence to work regulations.
? Induction of new employees, compilation of induction program.
? Execution of employee assessments, agreement of targets. Promotion of employee qualification,
assessment of the effectiveness of completed training measures.
2.6 Other tasks
? Technical representation of the quality manager in questions of preventive quality assurance.
REQUIREMENTS
EDUCATION (SCHOOL/SPECIALIZATION): Bachelor Degree with Engineering Majors
LANGUAGES: Good command of Oral & Written English
EXPERIENCES:
? At least 3 years working in quality area
? Dimensional metrology, optics, pneumatics and physical test methods. Basic grounding in electronics, plastics testing technology
? Production processes: Plastic injection molding, assembly technology
? General and specific Quality standard and Quality tools (e.g. ISO/TS 16949, ISO 9001, QS9000,
VDA 6, ANIFA, knowledge of the QS9000 series QMSA, SPC, FMEA, APQP, PPAP etc..)
? Negotiation skills and conflict handling
CAPABILITIES (Marelli Behaviors and Technical Skills) / CULTURAL FIT: Good command, Team Work focus, excellent communication skills